WFH
Hybrid (1 day in office minimum)
Great opportunity for an income officer to provide a coordinated, flexible, and effective income collection service that maximises income from rents and service charges. You will be responsible for achieving and maintaining lowest possible levels of current rent and former tenancy arrears and for ensuring we maximise income recovery and meet arrears targets.
This role includes establishing a working relationship with a range of external stakeholders, including Department for Work & Pensions, Housing Benefit departments, 3rd party support and advice agencies, and courts. You will work closely with team members across the housing services team as well as with team members from across the business to facilitate a smooth resident experience.
Key Responsibilities as an Income Officer:
1. Effectively reduce all accounts in arrears to meet monthly individual and team targets. This will include producing arrears reports, communicating with residents in person/by telephone/through correspondence, serving Notices, home visits, providing appropriate advice and support to residents to enable them to sustain their tenancies.
2. By fully conversant with county court procedures for possession claims including use of PCOL. Prepare court documents and paperwork relevant to rent possession cases including negotiating cases with residents and other representatives before hearings and pres...