Team Leader – Operations
Reports to Area Manager, responsible for Support Workers. The team leader will lead a team in developing and delivering person‑centred services, manage resources to meet service‑user and contract outcomes, and embed a quality assurance framework at the service level.
Responsibilities
* Lead and direct a team in developing and delivering person‑centred service.
* Manage resources to successfully deliver service‑user and contract outcomes.
* Develop staff skills and knowledge in delivering high‑quality services designed to meet the needs of individuals.
* Apply the tools of person‑centred planning, review, and team development.
* Embed a quality assurance framework at a service level.
Living our Values
* Ensure staff develop positive relationships with service users and actively support individual outcomes.
* Work with the team to deliver what is important to the people they support and what they want for the future.
* Keep the people supported and those important to them central in planning and review of their service.
* Demonstrate the principles of person‑centred practices.
* Act as a positive role model and coach to the team.
Principal Accountabilities
* Follow the principles of person‑centred approaches in all areas of operation.
* Be responsible for assessment, planning, monitoring, and reviewing of individual support.
* Ensure appropriate information is captured, reported, and analysed.
* Lead and manage staff to achieve high levels of performance and standards.
* Utilise staff skills, gifts, qualities, and strengths to the best use.
* Recruit, coordinate, and deploy staff resources efficiently and effectively.
* Develop and maintain a customer‑focused ethos, and ensure excellent working relationships with other professionals.
* Provide coaching, regular supervision, and appraisals to support staff.
* Identify and meet staff training and development needs.
* Organise and facilitate positive, productive team meetings and promote good practice.
* Ensure practice aligns with company policy, procedure, and legislation.
* Maintain service delivery quality standards and promote community connections.
* Manage all internal and external reportable events appropriately.
* Evidence quality service delivery and assist the Area Manager in effective resource management.
Essential Criteria
Please only apply if you meet the below requirements:
Experience
* Significant experience of person‑centred planning and review.
* Significant experience of supporting people with learning disabilities and mental health needs.
* Significant experience of people management.
* Experience of leading and managing a staff team.
* Experience of undertaking staff supervisions and appraisal.
* Experience of partnership working.
* Experience of managing resources within an agreed budget.
* Experience of using IT systems in the management of service and people.
Skills & Knowledge
* Knowledge of equality and anti‑discriminatory practices.
* Excellent time management and ability to plan and prioritise a complex workload.
* Ability to inspire and drive person‑centred principles and practices.
* Ability to assess, plan and monitor care and support to achieve individual outcomes.
* Ability to engage with service users and their families and carers to develop positive and trusting relationships.
* Excellent communication skills, both written and verbal.
* Significant knowledge and understanding of the needs of people with mental health or learning disabilities, familiarity with current views and best practice.
* Ability to lead and manage a team.
* Ability to use person‑centred tools to develop individuals and teams.
* Ability to apply policy and procedure to achieve quality outcomes for people.
* Initiative, self‑motivation, and resourcefulness.
* Effective resource management.
* Proficient use of ICT for information, performance reporting and communication.
Qualifications & Training
* NVQ3 qualification in management or care (or equivalent) or willingness and ability to complete such a qualification within a set time period.
* Training in person‑centred practices (planning, review, team development).
Other
* Willingness to work flexible hours according to the needs of the business and ability to work on call.
* Willingness to work seven days a week, including unsocial hours and weekends.
Benefits
* 35‑hour working week with options to work a 9‑day fortnight or 4.5‑day working week.
* 33 days annual leave per year, plus the option to buy or sell annual leave.
* Supernumerary status – no shift work required.
* Matched pension contributions up to 6 %.
* Health cash plans.
* Expression of wish, death‑in‑service benefit.
* 24/7 virtual GP consultations for you and your family.
* 24/7 mental health consultations.
* Amazing People Rewards – employee discounts.
* Blue Light Card eligibility.
* Comprehensive induction programme with ongoing support and professional development.
* Support and funding to complete a Level 3 qualification if not already held.
* Empower Development Programme for leaders within AFG.
About You
We’re Alternative Futures Group (AFG), a health and social care charity providing specialist support for people with a learning disability or mental health condition. Over the past 30 years we have positively changed lives and enabled people to achieve amazing outcomes. Our vision is to create a world where amazing people do amazing things every day, and we work with every person we support to create personalised, outcome‑focused plans.
As a values‑based employer, the people who work for us genuinely care about the people they support. We seek likeminded individuals who are passionate about health and social care and who desire to make a positive difference. If you share our values, we would love to hear from you.
We support you throughout your career with a wide range of employee benefits, career development, and lifestyle support services. We strive to have you feel supported, fulfilled, and valued from day one of your employment with us.
Apply
Please submit your application via the AFG website. For any questions, contact HR at AFG.
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