At Johnsons 1871, we are seeking a highly organised and proactive Operations Manager to oversee the date-to-day operations of our Livingston location. Reporting to the National Operations Manager, the ideal candidate is responsible for ensuring efficient planning, high service quality, team performance, vehicle and resource management, and overall operational profitability.
Role and Key Responsibilities
* You must be an excellent communicator and will be experienced in managing people. You must be able to motivate a team and promote team working.
* Responsible the daily operations diary, allocating resources, briefing the team members for their daily activities, booking external resources/labour, issuing equipment.
* Responsible for Health & Safety and compliance - collecting daily defect sheets, daily equipment checklists, weekly tachograph submissions, ensuring all PPE is correct and adequate training provided.
* Responsible for ensuring that all Waste Transfer notes are raised accurately, following "Operations Procedure", making sure timesheets are completed correctly and checked, monitoring hours to ensure compliance with our legal obligations.
* Responsibility for ensuring maximum operating profitability in line with company budgets.
* Support the businesses business development and client management efforts as required.
* Work closely with all clients and conduct customer visits both before and after completion of the removal to ensure exceptional quality of service and implement service improvements where opportunities arise in the future.
* Support all branch administration duties and customer interface.
* Build/grow the team as required.
Equal Opportunity Statement:
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other status protected by law.
We have a long heritage of being an inclusive employer which provides training and development in a positive learning environment.
Requirements
* Excellent knowledge of the sector and be able to demonstrate your understanding of procedures and legal requirements associated with move management.
* Proficient IT skills and a CPC qualification at a National Level is preferred.
* Experience in planning work schedules. Being numerate is a crucial skill requirement of operations management.
* Due to the large extent of required contact with clients and colleagues, have strong communications skills, together with strong leadership and management skills to efficiently run a successful team.
* You must also be able to problem solve using your own initiative as Operations Management within Removals can face some unusual day to day challenges.
* Be able to work flexible and support removals teams where necessary.
* Driving Licence is essential.
* Hold Forklift truck license or be willing to get the qualification.
Benefits
* Company Pension
* NHS Top up Scheme
* Life Insurance
Additional Notes:
The role will involve some travel nationwide and may involve occasional overnight stays in lodgings.