Logistics and Customer Service Coordinator Birmingham Business Park, B37 Mon - Fri, 9am - 5pm Overview: Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business. They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved. Duties will involve: * Create and update orders and delivery requests in accordance with the Company’s procedures * Develop and maintain good and effective working relationships between customers, suppliers and sales staff * Support the sales teams in their objectives * Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff * Check customer and manufacturer acknowledgements * Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to * Work with colleagues to achieve team objective and KPI targets * General office duties such as visitor reception, admin and filing Essential Experience: * Well-developed telephone call handling skills * Have excellent written and oral communication skills * Must be able to communicate effectively and be polite and assertive when required * Experience of processing information using systems - ie Sales Orders, Purchase Orders, POD's etc * Ability to work calmly under pressure and make correct decisions * Ability to listen and be patient when required * Able to work accurately and quickly * Must show evidence of being organised and responding promptly * Evidence of building relationships with customers or suppliers * Have relevant experience of customer service support and administration * Good IT Skills - Outlook, Word, Excel and general Windows environment * Must reside within a commutable distance form the office Desirable Experience: * Knowledge of managing orders within customer credit limits * Experience of dealing with invoice queries Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful. Key search terms: Customer Account Manager, Aftersales Coordinator, Sales Support, Sales Administrator, customer service admin, order processing, sales order, purchasing orders, logisitcs, quotes, call offs, suppliers, distribution, transport clerk