Description
At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives.
Joining our UX team means stepping into a collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process.
What you'll be doing
Lead and influence user centred design
* Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level.
* Build trusted relationships with senior stakeholders, influencing direction through clear narratives, artefacts and measurable goals.
* Promote accessibility and inclusion, with strong practical knowledge of WCAG 2.2 and how to apply it across web and native experiences.
* Represent the UX discipline across Motability Operations, raising awareness of its value and impact.
Shape end-to-end experiences
1. Oversee exp...