At JD Sports, a leading retail brand founded in 1981, we are looking for a Supervisor to support the smooth operation of our shop floor and deliver outstanding service to our customers. The Supervisor will lead by example, guiding colleagues during each shift and ensuring high standards of customer service, presentation, and store performance.
Hourly Rate - £13.06
Role Overview
As a Supervisor at JD Sports, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You lead by example, guide colleagues during each shift, and help maintain strong levels of customer service, presentation, and store performance. You will also support daily operational tasks as directed by Store Management.
Key Responsibilities
* Deliver excellent JD service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
* Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
* Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with JD’s brand expectations.
* Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.
Skills & Experience Required
* Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
* Strong communication skills with the confidence to guide and support colleagues on the shop floor.
* Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
* Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.
Desirable Attributes
* Energetic, hands-on leader who thrives in a busy, fast-moving store environment.
* Confident problem-solver with strong customer-resolution skills.
* Interest in visual merchandising and product presentation.
* Team-focused mindset with a positive, supportive approach.
Benefits
* Incremental Holiday Allowance
* Staff Discount on qualifying purchases across Group retail stores and online
* Exclusive Colleague Bike Discount scheme
* Discounted Gym membership
* Personal development opportunities to learn and develop at work
* Access to Apprenticeships and accredited qualifications
Equal Opportunity Statement
We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully.
About JD Group
Founded in 1981 with a single store in the Northwest of England, JD Group has grown into a leading global omni‑channel retailer in sports fashion, outdoors, and gyms. Our diverse and dedicated teams operate across a portfolio of renowned retail brands in multiple international markets. Listed on the London Stock Exchange since 1996 and a proud member of the FTSE100 since 2019, JD Group continues to expand both in the UK and globally, driven by a commitment to innovation, excellence, and possibility.
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