Overview
Job Posting End Date: September 18
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
Position: Senior Operational Readiness Manager
Location: Dorking or Basingstoke, 3 days per week (with hybrid working)
Reporting To: Head of Group Policy Servicing
What you will bring
Unum UK is looking for a Senior Operational Readiness Manager to deliver strategic leadership in the design and execution of operational readiness strategies, driving the changes necessary to achieve our overarching strategy. Central to this purpose is building and embedding a scalable model, ensuring Group Policy Servicing operations and delivery teams are equipped for the seamless execution of future-focused operational changes.
Your strategic mindset, exceptional communication skills, and ability to build strong relationships will be key when collaborating and influencing across all levels and functions of the organisation.
Responsibilities
* Develop and implement comprehensive operational readiness plans aligned with business strategy and future growth.
* Lead and manage high performing teams, ensuring capability and competence across all roles.
* Lead change management efforts, ensuring teams are equipped for successful adoption.
* Assess critical operational areas, ensuring testing coverage and effective risk mitigation.
* Monitor and report metrics post-implementation, measuring effectiveness and identifying improvement areas.
Qualifications
* Proven ability to lead and develop high-performing teams, ensuring capability and competence.
* Knowledge of change management methodologies, ensuring seamless adoption and transition.
* Experience in process optimisation, scalability and efficiency improvements.
* Expertise in system deployment and process integration, ensuring continuity and minimal disruption.
* Strong knowledge of regulatory and internal compliance standards, including risk management frameworks.
Benefits
* Competitive Bonus
* Car allowance
* Private Medical Insurance
* Pension scheme
* Life, medical, and income insurance
* Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical second opinion
* 27 days holiday with the option to buy and sell up to 5 days (plus Bank Holidays)
* Salary sacrifice electric car scheme with free on-site electric chargers
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Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
Company: Unum UK
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