Overview
An exciting opportunity has arisen for an Account Manager at our Underwood branch. Reporting to the Commercial Manager, you’ll work closely with our experienced account management team to drive customer success across our freight and logistics network.
Your role will be to strengthen long-term partnerships with key customers, ensuring retention and growth while delivering solutions that meet the unique needs of the transport industry.
We’re seeking someone who can combine strong relationship management with an analytical mindset. You’ll be confident presenting to customers, able to communicate clearly, and passionate about improving the customer experience in the transport sector.
Key Responsibilities
* Implement, and monitor customer retention and growth strategies across your assigned freight accounts.
* Maintain accurate and up-to-date records of all customer interactions in the CRM system.
* Build and maintain strong relationships across your client portfolio, focusing on the broader supply chain and logistics needs.
* Monitor customer freight volumes and revenue forecasts, reporting variances and trends to internal stakeholders.
* Act as the primary voice of your customer accounts, identifying opportunities for service improvements and innovative transport solutions.
* Champion a seamless customer experience by coordinating with senior stakeholders in accounts, customer service and operations to resolve issues and optimise service delivery.
Skills and Experience
* Strong communication and influencing skills, with experience presenting quarterly account performance in person and via video calls.
* Analytical and commercially minded, able to interpret customer data and identify opportunities.
* Excellent organisational and planning skills with strong attention to detail.
* Knowledge of transport services, supply chain operations, and industry developments desirable.
* Experience with the use of CRM systems and MS Office (Word, PowerPoint, Excel).
* Strong written and verbal communication skills.
* Current motor vehicle licence and car.
Join a team that delivers excellence every time
Border Express has a long-standing commitment to exceptional service and results. We are an Equal Opportunity Employer and value a diverse workforce; we encourage applications from all cultures, languages, abilities, sexual orientations, and gender identities. We provide ongoing opportunities for career growth and development.
Border Express is a division of Freight Management Holdings (FMH).
Application and screening
Your application will include the following questions:
* How many years' experience do you have in a client services / account management role?
* Do you have customer service experience?
* Which of the following statements best describes your right to work in Australia?
* Which CRM systems do you have experience using?
* Do you have experience in a role which requires relationship management experience?
* Which Microsoft Office products are you experienced with?
* What is your expected annual base salary?
For more than 30 years, we have committed to delivering the best service and results. We are not just moving freight—we are moving boundaries. This reflects our 100% delivery commitment to on-time, in-full and intact service. There is no compromise.
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