Administrative Support Receive and process referrals for frailty and LTC services, ensuring timely allocation and follow-up. Maintain accurate and confidential patient records on EMIS/SystmOne. Prepare documents, correspondence, reports, agendas, and minutes as required. Order and monitor office/clinical supplies using agreed procurement processes.Service & Team Support Contribute actively to the life of the Frailty & Outreach team, supporting both administrative and clinical work.
Help develop and improve reviewing systems and organisation within the service. Support audit, data collection, and produce reports (including Excel-based reporting). Take accurate minutes at meetings and follow up on actions. Provide cross-cover for other administrative staff as required.
LTC Support Contribute to the delivery of LTC provision for housebound patients by accurately managing patient spreadsheets. Ensure reviews are appropriately documented and outcomes are reported in a timely manner. Liaise proactively with GP surgeries to support smooth service delivery and maintain strong working relationships. Provide administrative support to clinicians delivering LTC reviews, including preparing information, recording data, and following up on referrals.Clinical / Patient-Facing Support (with training and supervision) Assist with collecting and processing patient samples.
Undertake simple clinical tasks such as blood pressures. Chaperone clinicians during home visits and clinics. Provide reassurance, information, and signposting to patients and carers. Engage confidently with people from a wide range of backgrounds, including those experiencing disadvantage or complex social needs.