BT Group, Cardross, Scotland, United Kingdom
Overview
Join BT Group as a Service Request Designer. Location: Dumbarton. Salary: £33,300.
Why BT? We are a technology company with a long-standing purpose to use communications to make a better world, and we strive to be personal, simple, and brilliant for our customers. We value inclusivity and development.
Why this role matters
As a Service Request Designer, you will deliver efficient and practical design and networking solutions to support the implementation of complex, secure national infrastructure. This work is part of our Defence contract within the Enterprise Managed Service (EMS).
You’ll collaborate with Defence portfolio teams to ensure orders are fulfilled proactively, within timeframes, and in line with service excellence and customer satisfaction. The role contributes to secure services underpinning national infrastructure and supports our reputation as a trusted provider in a high-stakes environment.
Security clearance
The role is subject to gaining and maintaining the necessary level of Security Clearance: minimum SC with a willingness to obtain DV clearance.
What you’ll be doing
The role is desk-based and will be carried out within a secure environment, requiring adherence to security protocols. Role responsibilities include:
* Develop and deliver complex design solutions that meet customer requirements, clearly outlining the services to be provided.
* Design solutions detailing equipment, components, networks services, cabinet layouts, connectivity diagrams, and field team work instructions.
* Identify and communicate risks that could impact delivery against customer SLAs, ensuring proactive mitigation.
* Support the implementation of new technologies onto the secure defence infrastructure.
* Build and maintain strong working relationships with customers, suppliers, and stakeholders to ensure a positive service experience.
* Track and update asset management systems to reflect changes made through implemented design solutions.
* Consistently meet agreed operational performance targets while staying up-to-date with relevant products, networks, and systems.
What skills you’ll need
* Strong IT literacy, including proficiency in Microsoft Office (Excel, Word, PowerPoint); ability to manipulate data and produce clear documentation and presentations.
* Experience using Microsoft Visio is desirable.
* Proven ability to prioritise and manage multiple complex workloads effectively.
* Capable of working independently and collaboratively with internal and external stakeholders.
* A customer-focused mindset with drive to deliver results and exceed expectations.
Benefits
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.
* From January 2025, equal family leave: 18 weeks at full pay, 8 weeks at half pay, and 26 weeks at the statutory rate.
* Enhanced women’s health support: menopause symptoms, cancer screenings, period care, and more.
* 22 days annual leave (not including bank holidays), increasing with service.
* 24/7 private virtual GP appointments for UK colleagues.
* 2 weeks carer’s leave.
* World-class training and development opportunities.
Other information
Don’t meet every single requirement — we’re committed to building an inclusive workforce and encouraging applications from people of all backgrounds. Flexible working options may be available.
Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Design, Art/Creative, and Information Technology
* Industries: Telecommunications
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