We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers. Job overview We are seeking a motivated and enthusiastic individual to join our dynamic MSK Care Group. This is an exciting opportunity to play a key role within a busy and supportive team that provides vital administrative support to clinicians across Trauma & Orthopaedics and the Spinal Surgery Service. As a central member of our team, you will help guide and support our clerical officers, ensuring the smooth delivery of high‑quality patient care. In this varied and rewarding role, you will oversee patient administration processes and work proactively to develop and improve these in line with Trust policies. Your contribution will be essential in ensuring the service operates with maximum efficiency and effectiveness. We are looking for someone who can inspire and engage their team, drive results, and champion new ways of working. Strong communication skills are essential, as you will liaise closely with clinical teams, senior managers, and colleagues across the organisation. The ideal candidate will be highly organised, able to prioritise a busy workload, and confident using their initiative to support the delivery of a comprehensive outpatient and trauma service. A good understanding of RTT pathways and/or previous experience in a senior clerical role would be a strong advantage. Advert Support the delivery of efficient outpatient services by monitoring waiting lists, clinic capacity and RTT pathways, escalating issues where needed. Responsible for the efficient running of outpatient services by managing and monitoring clinic schedules and appointment activity. Assist with managing clinic bookings, reviewing DNA and cancellation rates, and helping to implement improvements. Provide day‑to‑day coordination and guidance to the administrative team, supporting training, workload planning and ensuring tasks are completed on time. Maintain accurate patient records and ensure all information is updated, stored and managed in line with Trust standards. Use electronic systems confidently for correspondence, clinic management and retrieving patient information. Build positive working relationships with clinical teams and colleagues to support smooth service delivery. Lead in recruitment, selection, competencies and appraisal process for A&C staff. Lead for first line management of absence or disciplinary action. Working for our organisation You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives. MSK Services at Sheffield Teaching Hospitals is a diverse care group with a delegated structure, operating independently with a multi-disciplinary leadership team. The care group is born out of an innovative commissioning structure based around outcomes, bringing all AHP, medical and surgical MSK specialties under one clinical pathway from primary care to tertiary treatment ensuring patients are assessed and treated by the appropriate team in a timely fashion. This vacancy is advertised on a fixed term contract basis for the maximum period of12 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder. Please note all existing NHS staff will only be considered on a secondment basis. This must first be agreed with your current line manager. Detailed job description and main responsibilities Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria. Please note that in order to comply with the UK Government’s rules on Skilled Worker sponsorship, any applicants who do not meet the eligibility requirements or concessions on salary thresholds under the Skilled Worker visa will not be eligible to receive sponsorship from the Trust. Please keep this in mind when submitting your application. Further details on these concessions, and who qualifies for them, can be found here. Candidates are advised to read the attached guidance on using AI technology. W hen you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal. When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account. If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed. Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there. The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation. Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position. All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook