Customer Service Advisor - Glasgow (G77)
At our Glasgow branch we have an excellent opportunity for a Customer Relations and Transport Coordinator to join our dynamic and fast paced, growing business. We are looking for a collaborative, enthusiastic individual, with experience in a previous customer service role, to assist with the day-to-day operations of the business.
The role is office based and permanent, with part time working hours of 09:00 - 17:00hrs, 2 to 3 days per week - Monday, Tuesday & Friday (or any combination of 2 of those days)
Responsibilities include:
* Handling customer enquiries from initial contact through to delivery ensuring the relevant paperwork is completed
* Prioritising consignments and ensuring that deliveries are planned to strict time schedules
* Ensuring that internal tracking systems are used to the required standards
* Understanding and achieving KPI targets regarding margin, cost per mile and vehicle allocation
* Maintaining a portfolio of subcontractors and negotiating rates
* Working to deadlines and independently when required
Key Skills & Experience:
* Proven background in customer relations/service
* Relevant experience in a transport/logistics role is desirable
* A self-motivated individual who can use their own initiative
* Excellent verbal and written communication skills to be able to liaise with clients and subcontractors
* Excellent telephone manner
* Proficiency in MS Office and Excel
Salary & Perks:
* £Negotiable D.O.E
* Performance based bonus
* Additional holiday accrued after two years
* Enhanced pension contributions
* Cycle to work scheme