About the Role
We are looking for a proactive and customer-focused Customer Service Advisor to join our team. This is a fast-paced role where you will be responsible for handling a high volume of customer interactions, resolving queries efficiently, and delivering an excellent customer experience.
Key Responsibilities
* Handle a high volume of inbound and outbound customer calls in a professional and timely manner
* Log, track, and update all customer interactions using a ticketing system
* Manage multiple customer queries simultaneously while maintaining accuracy and quality
* Resolve customer issues at the first point of contact wherever possible
* Prioritise and escalate complex issues to the appropriate department
* Provide clear and accurate information regarding shipments
* Maintain detailed and up-to-date customer records
* Follow company procedures, service standards, and compliance guidelines
* Meet performance targets including response time, resolution rates, and customer satisfaction
Skills & Requirements
* Excellent verbal communication and active listening skills
* Strong multitasking and time management abilities
* Ability to work effectively under pressure in a fast-paced environment
* Good problem-solving skills with strong attention to detail
* Basic IT proficiency (e.g. Microsoft Office, data entry, system navigation)
* Previous customer service or call centre experience is preferred
Key Competencies
* Customer-focused mindset
* Adaptability and flexibility
* Strong organisational and prioritisation skills
* Ability to work collaboratively within a team
* Professional and confident telephone manner
Shift Patterns & Working Hours
* 9-hour shifts per day (including 1 unpaid hour break)
* Primarily Monday to Friday, with flexibility to work weekends when required
* Start times vary between 6:00am and 10:00am, with corresponding finish times (latest finish 7:00pm)
* Weekend shifts are ad hoc and mainly to cover annual leave during the temporary period
Progression (Temp to Perm)
This is a temporary-to-permanent opportunity. Successful candidates will transition into a permanent role, moving to a later shift pattern:
* 13:00 to 22:00
* Tuesday to Saturday
If you are interested please contact Pertemps Hemel Hempstead