Customer Care Coordinator
Milton Keynes | £30,000–£35,000 + Package | Flexible Hours | Full or Part Time (min. 3 days/week)
Join a well-established, privately owned interior finishing contractor with a reputation for excellence in dry lining and partitioning. Based in Milton Keynes, this close-knit team is known for its supportive culture, strong client relationships, and commitment to employee well-being.
What’s on Offer:
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Competitive salary: £30,000–£35,000 + package
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25 days annual leave + bank holidays
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Flexible working hours to suit your lifestyle
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Option for full-time or part-time (minimum 3 days/week)
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A collaborative, experienced team and a hands-on, supportive Managing Director
The Role:
As Customer Care Coordinator, you’ll be the central point of contact for clients, ensuring a smooth and professional experience throughout the project lifecycle. Your role will be key to maintaining the company’s high standards and customer satisfaction.
Key Responsibilities:
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Client Communication: Act as the primary liaison for customers, providing timely updates and resolving queries with professionalism.
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Appointment Coordination: Schedule and manage appointments to ensure prompt service delivery.
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Issue Resolution: Handle post-project concerns and complaints with empathy and efficiency.
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Documentation & Admin: Maintain accurate records, issue variation orders, book works, and generate invoices for chargeable services.
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Team Collaboration: Work closely with the Managing Director and Contracts Manager to refine customer care processes and improve service delivery.
About You:
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Proven experience in a Customer Care Coordinator or Manager role within housing, property development, or reactive maintenance
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Excellent communication and organisational skills
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A proactive, customer-focused mindset
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Comfortable working independently and as part of a team
Call or email Sally Whittingham to apply, or apply online