:
1. Analyze, document and prioritize business requirements in cooperation with key users, process owners and business leaders.
2. Analyze, model and document current-state and future-state business processes.
3. Design and implement process improvements and system enhancements that conform to ThermoFisher, industry and application standard processes.
4. Prepare IT investment proposals and demonstrate the value of IT investments in financial and strategic terms to business and IT leadership.
5. Improve the utilization of existing business applications and technologies to meet business requirements and to improve and leverage of IT assets.
6. Perform data analysis using queries and ad-hoc reporting tools.
7. Document application work instructions and training materials.
8. Provide periodic class-room training on supported systems and changes to systems.
9. Provide day-to-day application support to key users.
10. Solve technical application and data issues and engage with third party suppliers for higher levels of support.
11. Communicate and collaborate with users to analyze information needs and functional requirements
12. Liaise between the business, technology teams and support teams
13. Follow company’s Global IT Policies & Procedures
14. Lead projects
15. Other duties as assigned
Minimum Requirements/Qualifications:
16. Bachelor’s Degree in Computer Science or related field. Equivalent work experience acceptable
17. Interpersonal and communication skills, both verbal and written.
18. Exceptional customer service skills.
19. Enhanced PC knowledge and abilities applying Microsoft products, also Cloud experience would be beneficial.
20. Ability to analyze complex systems, and solve and isolate system issues.
21. Ability to work in a highly matrixed organization
22. Strong ERP AS/400 (System i) experience with Infor XA (MAPICS), 5+ year’s experience preferred
23. Experience in Discrete Manufacturing
24. GxP experience preferred
25. Able to explain and champion technical concepts to a broad audience
26. Analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
27. Excellent verbal and written communication skills and the ability to communicate effectively and professionally with a diverse group of managers, workers at all levels in a complex environment