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Customer service administrator - energy sector

Watford
Permanent
Additional Resources Ltd.
Customer service administrator
Posted: 18 July
Offer description

An excellent opportunity has arisen for a Customer Service Administrator to join a well-established company specialising in home energy-efficiency upgrades. Their services include insulation, solar panel installation, and low-carbon heating systems for homes across the UK. In this full-time, office-based role, you’ll play a vital part in coordinating energy efficiency programmes and delivering a high standard of service to customers and third-party partners. Key Responsibilities: Coordinating customer appointments for home energy surveys and installations Managing inbound and outbound calls and emails Updating third-party lead generators on customer and job progress Maintaining accurate records across internal databases and spreadsheets Ensuring a smooth and professional customer experience from start to finish Handling customer queries and complaints in a timely and efficient manner What We’re Looking For: Previous experience in a similar role such as:Customer Service Administrator, Customer Support Coordinator, Client Services Executive, Customer Service Advisor, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Specialist or Customer Support Administrator Ideally, you will have experience working in Renewable Energy, Sustainability, Environmental Services, Utilities, Retrofit or housing sectors. Alternatively, y...

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