Grimsby, United Kingdom | Posted on 12/06/2026
We are looking for an Assistant Service Manager to join our team in Grimsby.
This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners.
About the Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can do attitude.
Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you.
We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world-class sales trainer who will give you everything you need to be a “top one percenter”.
We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About you / the job role
We’re looking for a diligent, conscientious candidate, with Aftersales management experience. The right candidate will work well in a fast-paced environment, maintaining a keen eye for detail and a clear focus on the customer experience.
As Assistant Service Manager, you will aid in the efficient running of the Service department- acting as a link between the Service Manager, and the other Aftersales colleagues.
You will be expected to assist in the management of both front of house and workshop staff, ensuring all staff members work harmoniously, embodying effective communication. There will be an element of people management, with a focus on targets and KPI’s to ensure that our colleagues and Dealership are reaching their potential and upholding Brand standards.
The chosen candidate’s duties will include, but not be limited to:
* Assisting the Service Manager with dealing with any customer issues and complaints.
* Ongoing monitoring and working to monthly, quarterly and annual targets, in order to maximise profitability.
* Maximising commercial opportunities, monitoring customer needs to maintain high levels of customer service.
* Effectively, market and sell service plans and warranties.
* Demonstrating a good level of people management- jointly holding monthly reviews with all of your team.
What we offer
* 30 days holiday (Including Bank Holidays), increasing with length of service.
* £25 contribution to eye tests.
* Cycle to work scheme.
Hours
We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
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