Are you looking to start a rewarding career in healthcare administration while earning and learning at the same time? As an Apprentice Admin/Receptionist at our busy GP surgery, youll be the friendly first point of contact for our patients and play an important role in keeping the practice running smoothly.
From welcoming patients and handling enquiries, to supporting the team with essential administrative tasks, every day will be varied and meaningful. Youll gain hands-on experience, develop valuable customer service and organisational skills, and work towards a recognised qualification all while making a difference in your community.
If youre friendly, organised, eager to learn, and want to be part of a supportive team where your growth is encouraged, this is the perfect opportunity to begin your career in the NHS.
To apply for this role, you must have the right to work in the UK and have been a UK resident for at least three years. Applicants who already hold a Level 3 Business Administration qualification are not eligible for this apprenticeship.
Main duties of the job
In this role, youll be supporting both our patients and the practice team on a daily basis. Youll spend time on the reception desk, welcoming patients and helping with their queries, as well as learning how to manage appointments and keep records up to date. Behind the scenes, youll get involved in a variety of admin tasks such as handling correspondence, preparing documents, and supporting the smooth running of the office. Its a role where no two days are the same, and youll be building skills that will set you up for a successful career in healthcare administration.
About us
At The Wapping Group Practice, were proud to provide high-quality, patient-centred healthcare at the heart of our community. Our team is made up of dedicated GPs, nurses, healthcare assistants, receptionists, and administrators who all work closely together to deliver the very best care and support for our patients.
Were a friendly, welcoming practice where teamwork really matters. Everyone plays an important role, and youll be supported from day one to develop your skills and confidence.
As part of our team, youll not only gain valuable experience but also enjoy the benefits of working in an NHS environment including training opportunities, career development pathways, and the satisfaction of knowing youre making a real difference in peoples lives.
Job responsibilities
Key Responsibilities
Reception Duties
Greet and assist patients at the front desk in a polite, professional, and supportive manner.
Answer telephone calls promptly and deal with patient queries or direct them to the appropriate team member.
Book, amend, and cancel patient appointments using the clinical system.
Ensure patient confidentiality is maintained at all times.
Administrative Duties
Assist with handling incoming and outgoing correspondence, including letters, emails, and prescription requests.
Help to maintain accurate patient records and update information on the system.
Support the scanning, filing, and distribution of documents within the practice.
Learn to use practice software and systems effectively.
Teamwork and Learning
Work closely with the reception and admin team to ensure smooth day-to-day running of the surgery.
Attend training sessions and complete coursework required for your apprenticeship.
Develop strong communication, organisation, and IT skills.
Undertake any other reasonable duties as requested by your supervisor.
Person Specification
Personal Qualities
* Friendly, approachable, and professional manner
* Willingness to learn and develop
* Reliable, punctual, and well organised
* Commitment to confidentiality and data protection
* Knowledge of primary care settings
Experience
* Experience in a customer-facing or administrative role
Qualifications
* Good standard of general education (GCSEs or equivalent in English & Maths, or willingness to work towards)
* Additional IT or customer service qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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