Customer Service - Personal Banker
Location: NatWest Macclesfield, England, United Kingdom
Posted 1 day ago.
Join us as a Customer Service Personal Banker in Macclesfield.
Responsibilities
* Guiding and supporting our valued branch customers, helping them to achieve their financial goals.
* Proactively find ways to continually enhance our customer banking experience.
* Supporting you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training.
* All normal working days must be carried out in the United Kingdom.
* This role does not meet Skilled Worker visa sponsorship requirements.
Skills and Qualifications
* A passion for customer service and strong attention to detail.
* The ability to thrive under pressure and continuously improve service while meeting personal and branch goals.
* Strong interpersonal skills and the ability to work well as part of a team.
* The commitment to develop new skills and responsibilities.
* Motivated and driven to develop your career with a customer‑centric approach.
* Strong communication skills.
Rewards and Benefits
Competitive salary starting of £26,010, pro rata for the hours you work.
* A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits.
* Generous holiday entitlement of 33 days, pro rata for hours worked.
* Monthly contribution to your retirement fund.
What else you need to know
* Working pattern: Flexible hours during branch opening times (9am‑5pm, Monday to Friday, rotational Saturdays and bank holidays).
* Learning journey: Comprehensive training programme, ongoing coaching and support, study toward a recognised external qualification.
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