Overview
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.
Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We are looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.
As a Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock and store presentation.
Responsibilities
* Lead store operations bringing energy and vision to create a memorable shopping experience.
* Utilize your eye for design and style to curate donated product through visual merchandising with enhanced feature displays and strong commercial windows to drive sales and footfall.
* Keep up to date with the latest fashion trends and local market demands, identifying opportunities for growth.
* Manage staff and volunteers, taking the lead in recruiting, training, and supporting volunteers and staff to ensure the effective operation of the store.
* Engage customers and coach volunteers and staff to have great conversations with every customer, encourage add-ons to purchases, and sign up for our loyalty scheme.
* Ensure sales targets are met and direct costs are kept within managed budgets.
* Ensure all financial reporting, cash handling, daily banking and security procedures are followed.
* Ensure donated goods are processed according to set standards and timeframes, and that pricing aligns with charity guidelines.
Key Criteria
* Solid retail experience, preferably in fashion/clothing.
* Experience in managing a team; managing volunteers would be an advantage.
* Comprehensive understanding of retailing and merchandising display.
* Experience of cash handling and financial management procedures (including completion of sales records).
* Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion.
* Good organisational skills and the ability to prioritise workload, balancing competing demands.
* Understanding of health and safety procedures in a retail environment.
Benefits
* 25 days annual leave (exclusive of Bank Holidays)
* Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
* Loan schemes for bikes; computers and season tickets
* Continuous professional development opportunities
* Industry-leading training programmes
* Wellbeing and Employee Assistance Programmes
* Enhanced bereavement, family friendly and sickness benefits
* Access to Blue Light Card membership
* Subsidised Eye Care
About Us
Every day of your life matters – from the first to the last. When you work for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 3,500 staff and 5,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.
Everyone knows our daffodil, but it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.
Please note: applications close on 20th July. We review applications as they come in, so early applications are encouraged.
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