Overview
Morson Talent are currently seeking an IMOS Technical Support Officer based out of RNAS Culdrose. This will be on an ongoing contracting basis.
Responsibilities
* Provide front-line technical support for the Merlin Helicopter fleet at RNAS Culdrose. In this key customer-facing role, ensure timely and effective resolution of technical issues, supporting aircraft availability and airworthiness under the IMOS contract.
* Act as the primary contact for technical queries from Forward and Depth maintenance units, including daily face-to-face liaison with Forward and Depth units.
* Coordinate with internal teams (IMOS Engineering, Yeovil departments, LMA, Avionics Alliance) to deliver high-quality support.
* Provide technical advice within the scope of approvals against publications, policies, and aircraft drawings.
* Monitor query resolution times, ensuring compliance with KPI 4 and escalating risks where necessary.
* Liaise with the Merlin Delivery Team and Depth Managers to ensure task feasibility and meet required timelines.
* Attend customer and supplier meetings, producing reports, briefings, and technical presentations as required.
* Identify trends or recurring issues affecting cost, availability, or customer satisfaction, and drive root cause analysis.
* Maintain adherence to business and engineering processes, proposing improvements where appropriate.
* If this is of interest please apply today, or alternatively contact Oliver Beaumont directly for further information on (phone number removed) or (url removed).
Qualifications and Experience
* HNC in Engineering or equivalent experience.
* Background in Military Rotary Wing Air Engineering.
* Strong technical knowledge of UK Merlin aircraft and its support needs.
* Understanding of the IMOS contract and technical support framework.
* Familiarity with Leonardo Helicopters' Design Organisation and MoD support tools.
* Excellent communication and interpersonal skills; able to influence and lead across organizations.
* Knowledge of UK MoD Defence Standards and Aircraft Support procedures.
* Experience using GOLD system, including report generation.
* Proficient in standard desktop IT applications.
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