Overview
Were a fast-growing ecommerce business in home improvement and interiors, with strong values of Teamwork, Care, Customer Centricity, Respect, and Integrity, and we understand that our people are central to our success. Well support your growth, value your ideas, and offer a dynamic environment where your skills will make a daily impact.
About Us: nosa.co.uk is a fast-growing online luxury bathroom retailer known for exceptional customer service, premium brands, and beautifully designed spaces. With the opening of our first showroom in Harrogate, were expanding our reach and inviting customers to experience our products in person. Were passionate about delivering luxury with a personal touch nd were looking for someone who shares that vision.
The Role
As a Showroom Consultant, youll be the face of nosa.co.uk in our Harrogate showroom. Youll play a vital role in welcoming customers, guiding them through their bathroom journeys, and maintaining the high standards our brand is known for. This is a dual role combining in-person showroom sales and customer service with remote support via telephone for website enquiries.
Key Responsibilities
* Greet and engage customers visiting the showroom in a warm, professional manner
* Handle incoming customer service and sales calls from our website
* Process orders using our internal IT systems (training provided)
* Maintain showroom appearance to a luxury standard at all times
* Support with basic returns processes as needed
* Contribute to achieving sales targets and maintaining excellent customer reviews
* Advise on bathroom products, add-on sales, and basic design ideas
What Were Looking For
* Retail or showroom experience (required)
* Experience in bathrooms, home improvement, or interior design (advantageous)
* Understanding of luxury brands and customer expectations
* Strong communication and interpersonal skills
* Confident, professional telephone manner
* IT literate and able to quickly learn new systems
* A genuine passion for delivering a 5-star customer experience
Working Hours & Location
* Full-time role, working 5 out of 7 days.
* Based at our new showroom in Harrogate
Benefits
What We Offer:
* Generous Holiday Allowance
* Enjoy 22 days of annual leave, plus bank holidays, with the flexibility to tailor your time off:
o Buy up to 3 extra days of holiday
o Or sell back up to 2 days to suit your needs
* Length of Service holiday awards: 1 extra day for every 3 years service
* Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements
* Salary sacrifice Cycle-to-work scheme
* Staff discounts on the Leader product range
* Subsidised gym membership
* Your Wellbeing Matters
We care about our team2s mental and emotional health. Thats why we offer:
* Access to Able Futures, a confidential government-backed service providing practical support for mental wellbeing at work
* Employee Assistance Programme (EAP) - 24/7 access to professional wellbeing advice, counselling, and guidance to help you thrive inside and outside of work
* Employee Referral Bonus
* £26,000- £30,000 basic depending on experience
* Uncapped commission structure - OTE £40,000
* Flexible working hours
* Full-time and part-time positions available
Seniority level
* Entry level
Employment type
* Full-time
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