Sales & Customer Service Agent - Hybrid (London) £13.25 per hour Uncapped Commission Benefits Location: Hybrid - 3 days in Canary Wharf office (training fully onsite) Hours: 40 hours per week across Monday-Saturday Contract: Full-time, Permanent Start Date: ASAP Are you passionate about travel, love providing great service, and confident in your ability to sell? We're looking for multilingual Sales & Customer Service Agents to join our client's dynamic team based in London. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is fluent in French, Spanish, and English. You'll be handling both service and sales enquiries for holiday bookings across Europe - helping customers plan unforgettable trips while achieving exciting commission rewards along the way. What You'll Be Doing: Handling inbound sales and customer service calls Managing booking modifications, cancellations and confirmations Using internal systems to resolve service requests Providing live chat support Proactively upselling additional services and upgrades Covering some outbound activity during holiday periods What We're Looking For: Fluent in French, Spanish and English (essential) Previous customer service or sales experience (essential) A natural communicator who builds rapport with ease Target-driven with strong influencing and sales skills Emotionally resilient and professional under pressure Team player with a keen eye for detail and ability to multitask Familiar with call centre KPIs and performance metrics (preferred) Benefits Package: Uncapped commission, paid monthly (OTE £5,000/year) Eye test vouchers Onsite staff room with refreshments Smart casual dress code Discounts at local gyms, restaurants, bars, and hairdressers 20 days holiday bank holidays (1 day per year of service up to 5 extra days) Fundraising events and charity initiatives Recommend-a-friend bonus NVQ qualifications and apprenticeship opportunities INDCP