Role: Payroll Assistant Location: Bury Street, London Hybrid: 3 days in the office, 2 days working from home Contract: 12 months Fixed-Term We're looking for a detail‑driven and organised Payroll Assistant to support the weekly processing of our Staff Bank payroll service for NHS Trusts. This role is central to ensuring that 2,000-3,000 bank workers are paid accurately and on time each week, while delivering a high‑quality service to internal teams and staff across five hospital sites. About the Role You'll work closely with the Resourcing Business Partner, Staff Bank Account Manager and wider delivery teams to manage the day‑to‑day payroll process. This includes handling payroll data, answering queries, maintaining procedures and supporting improvements to systems and processes. Key Responsibilities Process weekly Staff Bank payroll, including managing, validating and submitting pay files. Extract, manipulate and reconcile payroll data in Excel (including lookups and formulas). Produce accurate daily, weekly and ad‑hoc payroll and invoicing reports. Act as the first point of contact for payroll queries, including pay discrepancies, tax codes, pensions and statutory payments. Maintain up‑to‑date payroll procedures and ensure all data is compliant with legislation. Provide information to external agencies when required. Support system improvements by working with IT and Software Testing teams to define requirements and test new processes. Communicate payroll‑related updates to Staff Bank workers and Trust contacts. What You'll Need Strong Excel skills, particularly with lookups and formula‑based data manipulation. Experience in payroll administration or similar data‑driven roles (preferred). Knowledge of statutory payments, student loans and general payroll processes. Excellent attention to detail, with the ability to work to strict deadlines. Confident communication and customer service skills, including the ability to manage queries with clarity and empathy. A proactive approach to problem‑solving and process improvement. This is a great opportunity to play a key role in delivering a reliable and efficient payroll service that supports thousands of workers across the NHS Trust. If you're motivated by accuracy, service excellence and continuous improvement, we'd love to hear from you. Proud winners of: 2025 - " Giant Group Contingent Workforce Solutions Provider of the Year" - TIARA Talent Solutions Awards 2023 & 2024 - 'Client Service Award' Winners - TIARA Talent Solutions Awards 2022 - 'The D&I Award' Winners - TIARA Talent Solutions Awards Our values, your values; our future, your future All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel and reservists.