Can you manage conflicting priorities while delivering excellent service? Do you have strong written and verbal communication skills? Are you adaptable and flexible? If so, we’d love to hear from you ! The Local Transport Directorate is right at the heart of the Department for Transport’s business. Most journeys made in this country are short and local. They are the journeys that we all make, if not every day, many times a month. Our work makes a huge difference to the daily lives of millions, across England and across the UK, whether they are by bus, tram, walking or cycling. The Bus Funding Division supports bus services across the country, helps keep fares low, and is leading wider reforms of the bus sector in line with the national bus strategy. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at DfT We are looking for a motivated individual with a passion for delivering a quality service, an eye for detail, and excellent communication skills. The roles sit within the operations team, and the successful applicants will work across the current and future grants scheme processed by the department but currently consists of BSOG, BRG and legacy matters of CBSSG (Covid-19 Bus Service Support Grant). Your responsibilities will include, but are not limited to: Checking the accuracy and validity of claims. Determining how much is to be paid and liaise with operators on the details of the claim. Dealing with general enquiries received in the dedicated email account. Contribute to improving our ways of working as a Support to the Bus Grants Management Digital System, including assisting digital support for the claims process. Issue correspondence to recipients of the grant. Support line manager and team lead on more complex queries and solutions Support wider team’s approach to fraud and error prevention Support accurate record keeping and audit trails for the grant including checks conducted and payments made. Support to the Bus Grants Management Digital System, including to assisted digital support for the claims process. For further information on the role, please read the role profile which is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .