Take the next step in your insurance career with a respected, established high street brokerage dedicated to outstanding client service. As a Claims Handler, you will be central to the claims journey, managing cases efficiently and empathetically while maintaining compliance with regulatory and internal standards. Salary & Benefits: Attractive salary package Generous holiday allowance 1 day Hybrid option Employer pension contributions Private healthcare scheme Life insurance cover Complimentary annual eye examinations Friendly and supportive working culture with a strong team focus About your next employer: Become part of a long-standing insurance brokerage with a strong local reputation and a commitment to personalised customer service. This organisation offers a collaborative workplace, career development opportunities, and exposure to both commercial and personal lines insurance. Working within a trusted business embedded in the local community, you'll have the opportunity to develop your expertise in a client-led environment. About you: Prior experience working as a Claims Handler, ideally within an insurance broker or insurer setting Solid understanding of the full claims lifecycle and core insurance principles Excellent organisational ability with strong attention to detail and accuracy Strong verbal and written communication skills with the ability to build rapport with clients and stakeholders Confident using Microsoft Office; familiarity with systems such as Acturis or Open GI is beneficial Customer-focused mindset with a professional and proactive approach to resolving queries Able to successfully complete all pre-employment screening, including criminal and credit checks What you'll do: Handle a diverse caseload including motor, home, commercial, liability, and personal injury claims Manage claims from first notification through to final settlement, coordinating with insurers, clients, and loss adjusters Advise customers on policy cover, claims procedures, and loss prevention where appropriate Work closely with both internal departments and external partners to ensure timely claims resolution Recognise and escalate complex, sensitive, or high-value claims when required Maintain compliance with FCA requirements, company procedures, and industry best practice Assist with reporting requirements and manage customer enquiries in a professional manner For more information on this opportunity, submit your application via the link provided or contact the VANRATH team for a confidential discussion today. Follow VANRATH on LinkedIn for career insights, current vacancies, market updates, and industry news. Skills: Claims Insurance Broking Commercial Investigation. Benefits: Healthcare Life Insurance Hybrid.
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