About the company
Founder, CEO and product formulator Sarah Chapman first opened the doors to her Skinesis Clinic and Boutique in London's Sloane Square in Spring 2015. Delivering the very best cutting-edge skincare services, it is the ultimate destination for those pursuing perfect skin. 2020 saw an expansion of the Clinic offering, bringing new levels of expertise and innovation to enhance its current portfolio and transforming the Clinic into the ultimate destination for skin health.
Recognising the advanced skillset of medically trained practitioners, and how their services would complement the existing portfolio of treatments, Sarah hand-selected a team of some of the industry's most respected experts. These specialists provide doctor-led dermatological treatments; advanced aesthetic services (including lasers, rejuvenating peels and injectables, all skilfully performed for superlatively natural results); and bespoke nutritional and supplementation advice. This approach promotes healthy, glowing skin from both the inside, and the outside.
The Clinic has now passed CQC registration and has been approved to provide medical services, which will be performed by an experienced dermatologist. Skinesis Medical fulfils Sarah's long-held ambition that 259 Pavilion Road in Chelsea become synonymous with "the ultimate destination for skin health."
Job summary
We are seeking a highly organised and proactive Treating Assistant Clinic Manager to work across the flagship Skinesis Clinic, encompassing a Retail Boutique and Skinesis Medical services. This is an incredibly exciting and dynamic role which requires the candidate to be involved in all areas of the business, with a particular focus on ensuring the smooth day-to-day running of operations across departments. Key responsibilities include overseeing administration, stock management, compliance, staff coordination, and delivering exceptional client care.
The ideal candidate will be able to communicate effectively and sympathetically with both colleagues and clients and work collaboratively as part of a large clinic, medical and boutique team. This is an amazing opportunity to work in a prestigious clinic with a discerning clientele.
Key Responsibilities
* Perform treatments to the highest standard, ensuring adherence to allocated treatment times
* Provide professional advice to clients, recommending appropriate treatments
* Promote products and provide tailored home care prescriptions
* Offer a seamless client experience by remaining with clients throughout treatments and escorting them to and from reception
* Collaborate positively and constructively with the Clinic Manager and wider team to ensure a smooth running clinic
* Oversee the daily operations of the clinic, ensuring smooth workflow and exceptional client service
* Maintain CQC compliance by uploading clinic cleaning logs, laundry logs, and bathroom checklists to the CQC drive
* Conduct clinic note audits, performing spot checks for completeness and accuracy
* Ensure adherence to policies, procedures, and medical governance standards across the business
· Manage stock control across the Clinic and Skinesis Medical, ensuring accurate levels and timely replenishment
* Ensure clinic presentation meets brand standards
* Oversee equipment maintenance, coordinating routine servicing and repairs
* Oversee clinic reception, assisting with patient bookings, check-in/out, and enquiries when required
* Ensure a smooth and complete client journey from booking to post-treatment care
* Assist with HR administration, including staff rotas, annual leave, sickness tracking, and payroll
* Maintain compliance with required training courses (BLS, Safeguarding, Infection Control)
* Assist with CQC management, including record-keeping, audits, and assessments
* Assist and coordinate with medical prescriptions, TDL and Unilabs samples and results
* Manage appointment system (Pabau), ensuring optimal diary utilisation to maximise revenue
* Conduct Pabau finance tracking, KPI analysis, and marketing reporting
* Monitor and track gift voucher sales, inventory, and redemptions
* Attend clinic and Skinesis Medical meetings, tracking progress and maintaining records
* Assist with staff performance meetings, monthly one-to-ones and annual appraisal with minute taking
Skills & experience needed
* 5 years Aesthetic experience
* A Beauty Therapy qualification at level 3 or above (or equivalent), Level 4 would be advantageous
* Phlebotomy experience would be advantageous
* Excellent treatment capabilities with strong aesthetic general knowledge
* Strong cosmeceutical product knowledge is a must
* A genuine passion for skincare, both treatment and product
* The ability to work with complete discretion and to meet the exacting standards that are expected from a VIP clientele
* Impeccable polished presentation
* Articulate / Exemplary written and spoken technical English essential / Computer literate / Full Microsoft Office Suite
* Experience of P&L Accounts or budgetary management to control costs
* A good understanding of statutory policies such as HR and Health & Safety
* Experience with CQC policies and procedures is a distinct advantage
* Excellent IT skills (Pabau, Microsoft, Google Drive)
As our ideal candidate, you will be
* A team player with a positive and enthusiastic attitude towards their work
* Reliable, well-presented and articulate
* Proactive, flexible, self-motivated and able to multitask
* Able to work confidently in a dynamic and detail-oriented environment
* Highly organised with excellent communication skills
* Able to bring fresh ideas to the organisation
* Forensic attention to detail
* Clear focus and determination
* Integrity and trustworthiness
* Accountability and ownership of your work
Schedule
* Full Time (40 hours), 1.5 weekends included per month
KPI's
* Rebooking's & Client retention
* Feedback & Customer satisfaction
* Retail conversion
* Average treatment spend per hour
* Consultation to treatment conversion
* Treatment service utilisation
* Treatment efficacy and safety
* Operational efficiency (time management)
* Manage stock to ensure minimal wastage and cost-effective ordering
* Deliver accurate and comprehensive figure calculations in timely manner and feedback to direct reports
* Prioritise all and any health and safety legal requirements and deadlines such as fire safety
* Keep up to date with all CQC communications and liaise with all relevant parties to communicate changes
* Ensure Pabau till reporting is accurate, up to date, tracked and monitored
* Create ideas to improve efficiency and cost of running the business
* Work closely with Front of House to improve their performance and efficiency
* Identify areas which require improvement in the operation and functionality of the clinic
* Create ideas to improve efficiency and cost of running the business
* Deliver and maintain consistent brand awareness and language throughout all practices
* Ensure all practices are covered, organised and managed during any leave entitlement and a detailed handover provided to all relevant personnel
* Ensure all equipment/machines are kept in working order with the relevant checks, logs, certificates in place and that all potential issues are resolved within a timely manner
Job Type: Full-time
Pay: £38,000.00-£44,000.00 per year
Benefits:
* Company pension
* Employee discount
* Sick pay
* Store discount
Work Location: In person