Part-Time Customer Advisor at B & Q | 15 or 20 Hours Weekly
If you’re friendly, outgoing, and passionate about home improvement, B&Q Harlow is looking for a Customer Advisor to join the team. This role is perfect for someone who loves helping customers, enjoys learning new skills, and thrives in a fast-paced retail environment.
Whether you’re assisting shoppers, offering expert advice, or ensuring the store is well-stocked, your enthusiasm and willingness to go the extra mile will make all the difference. No experience needed—just a positive attitude and a desire to learn!
With part-time shifts available (15 or 20 hours per week), this is a great opportunity to join a supportive team and be part of a company that values growth and development. Apply today and start your journey with B&Q!
About B & Q
B&Q has been at the forefront of home improvement and gardening in the UK since 1969, helping customers create stylish, practical, and easy-to-maintain living spaces. As lifestyles and shopping habits evolve, B&Q continues to offer innovative solutions, expert guidance, and sustainable products to meet modern home improvement needs.
As a part of Kingfisher plc, a leading international home improvement group with nearly 1,200 stores across 10 European countries, B&Q operates alongside Castorama, BricoDépôt, and Screwfix.
Committed to fostering an inclusive workplace, B&Q is a Level 2 Disability Confident Employer, a proud supporter of the Armed Forces Covenant, and a Stonewall Diversity Champion, reinforcing its dedication to equality and accessibility for all.
Position: Customer Advisor
Job Type: Part-Time
About the Role
Customer Advisor
Part time – 15 hours per week
3 Month Fixed Term Contract
Or
Part time – 20 hours per week
3 Month Fixed Term Contract
UK Notional hourly rate £12.48 per hour (Inclusive of an £0.27 per hour, store specific location allowance)
B&Q Harlow
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Key Responsibilities
* Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
Required skills & experience
* Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
* You’re friendly and outgoing, and you get a buzz from helping others.
* You’ll be happy to expand your skills by using new technology and learning new ways of working.
* You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
* As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
* You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
* We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
* As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
* We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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