Overview
We’re looking for a passionate and customer-focused Customer Support Agent to join a fast‑paced, global Customer Experience team. In this role, you’ll deliver a world‑class service across multiple channels including email, social media, and web chat – ensuring every interaction feels personal, insightful, and aligned with the brand experience.
Operating in a 24/7 environment, you’ll be part of a dynamic team that puts the customer at the heart of everything.
Salary: £26,780 per annum
What You’ll Be Doing
* Managing customer interactions end‑to‑end, ensuring a timely and effective resolution for every query
* Delivering exceptional service across email, live chat, and social media channels
* Acting as the voice of the customer – providing feedback and identifying areas for improvement
* Making confident, customer‑first decisions while balancing business impact
* Proactively identifying opportunities to exceed expectations and delight customers
* Building strong product knowledge to educate and guide customers effectively
* Following up on customer queries to ensure complete satisfaction
* Collaborating with internal teams to resolve complex issues
* Reporting trends and insights to leadership to support continuous improvement
* Supporting colleagues and contributing to a collaborative, high‑performing team environment
* Working flexible shifts, including evenings, weekends, and holidays as part of a 24/7 operation
What You’ll Need
* 1–3 years’ experience in a customer service or customer‑facing role
* Proven ability to deliver high‑quality service in a fast‑paced environment
* Excellent communication skills, with the ability to build rapport and trust
* Strong problem‑solving skills and the ability to think independently
* Comfortable working in a fully digital environment across multiple systems
* Experience managing customer queries via online channels (e.g., chat, email, social media)
* Ability to prioritise workload, manage time effectively, and stay organised
* Flexibility to work rotating shifts, including evenings and weekends
* A proactive mindset with a passion for helping customers and improving service
* Ability to adapt to change and thrive in a rapidly evolving environment
* Experience working independently while maintaining strong team collaboration
* High level of professionalism, emotional intelligence, and resilience
Location
This is a hybrid role and requires the successful candidate to attend at least three days a week in GSIQ, Solihull, UK.
Equal Opportunities
We’re an equal opportunities employer, and we strive to be as inclusive as possible in all aspects of employment. We’re committed to finding reasonable adjustments for candidates with specific needs or a disability during our recruitment process. All applicants will be considered fairly and equally. Please request a reasonable adjustment by contacting talent@gymshark.com.
Benefits
Standard benefits include:
* Performance‑based bonus opportunity
* Funded healthcare benefit
* 25 days holiday, additional day for your birthday & bank holidays
* Contributory employer pension scheme
* Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
* Gymshark employee discount & long‑service awards
* Access to high‑street cashback and discounts
* Financial, physical and mental wellbeing support
* Enhanced family leave package
* Life assurance
Office‑location specific benefits:
* Gym membership to The Lifting Club (LC)
* On‑site lunch provision & coffee bars
* EV charge points available
* Funded multi‑site fitness membership (London)
Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
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