Red Recruitment is recruiting Complaints Handlers in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.
This is a full-time, temporary position and the hourly rate is £13.50 per hour.
You will be responsible for resolving escalated customer complaints in line with FCA regulations. You'll ensure fair and consistent outcomes for the customers, to support business improvements, and contribute to the development of a supportive, high-performing team culture.
Benefits and Package for a Complaints Handler:
Salary: £13.50 per hour
Hours: Monday - Friday, 40 hours per week
Contract Type: Temporary (3 months, possibility for this role to go permanent afterwards)
Location: Banbury
Start date: ASAP
Supportive office
Career progression opportunitiesKey Responsibilities of a Complaints Handler:
Investigating customer complaints to provide correct outcomes in line with FCA regulations
Providing final response correspondence and updating customer records
Accurately reviewing financial redress, where appropriate
Supporting knowledge sharing and contributing to a collaborative team environment
Ensuring positive customer outcomes is at the heart of all complaint resolutions
Communicating clearly and empathetically to rebuild customer confidence
Ensuring complaint outcomes are accurate, fair, and well-documented
Following regulatory procedures with diligence and careKey Skills and Experience of a Complaints Handler:
Excellent written and verbal communication
Good understanding of complaint handling procedures and financial services systems
Industry-specific qualifications (desirable but not essential)
Demonstrable experience in Financial Services, preferably with experience in Savings products (ISA and LISA)
Proven background in handling escalated complaints and delivering regulatory outcomes
Ability to work independently, prioritise workload, and meet deadlinesIf you are interested in this position and have the relevant skills and attributes required, please apply now!
Red Recruitment (Business)