Job Description
Staffing the Reception desk when required, ensuring Reception is not left unattended at any time;
Answering all telephone calls in a polite and professional manner;
Issuing and programming access badges and cards for cleared personnel;
Operating and monitoring security systems, CCTV and alarms and responding in accordance with procedures;
Providing administration support to the security management team.
Assist where necessary with the New Starter induction process;
Handling internal and external enquiries (via telephone or face to face) in a helpful manner, striving to answer queries and solve problems with a "can do" attitude;
Providing an excellent standard of customer service at all times, being an ambassador for the company’s vision of "setting the standard of customer service";
Working effectively with the Fleetlands site security team, ensuring that Reception and Security are communicating relevant information and working in sync, to maximum efficiency at all times;
Sufficiently managing and maintaining stock levels of stationary and required documents and forms accessible;
Ensuring all relevant personnel records and logs are updated accurately and regularly and that all information required, is included;
Completing all relevant administration tasks which may change through time in line with requirements;
Supporting the vetting processes of staff, contractors and club members to enable access;
Undertaking any ad hoc related duties that may arise (as instructed by line manager) such as receiving deliveries;
Assisting in planning and preparation for on-site visitors;
Ensuring all visitors are advised of site security and health & safety requirements;
Ensuring the Reception area is kept in a suitable condition for visitors and maintaining a good company image;
Carrying out ITAR clearance activities, in accordance with company requirements;
Adhering to all health and safety rules and regulations;
Working in line with our organisational values (Integrity, Respect, Excellence, Innovation, and Teamwork);
Adhering to our Quality Management Systems (QMS), Safety Management Systems (SMS), Environmental Management Systems (EMS) and all associated business manuals;
Regularly auditing security databases to ensure they are accurate and liaising with on-site hosts to validate.
Competencies
* Ability to obtain Security Clearance (SC) (essential)
* Ability to work with other teams and communicate effectively (essential)
* A polite, professional and respectful manner (essential)
* Excellent interpersonal skills (essential)
* Ability to follow rules and regulations (essential)
Organisational Relationships
* Reports to the Facilities Manager
* Internal and external visitors
* Security Team
* All Vector staff
Professional Qualifications / Education And Training
* GCSEs English and Maths Grade C or equivalent (essential)
* Security Vetting Training (DISA, Defence Industry Security Association) (desirable)
Experience
* Experience in a customer-facing role (essential)
* Experience of working in a regulated environment (desirable)
* Experience in Security Vetting procedures (desirable)
Inclusivity Is Our Standard
It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy), gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
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