Role Profile - Details Specific to Job Family
These roles would be regarded as front line service delivery roles. Here, role holders are directly accountable for performance, often through the direct control of significant resources or through managed contracts.These roles may also deliver some of their results through collaborative working with co-producers or other third party agencies.
At the lower levels, operational managers may oversee a department or team and at the lowest levels, direct contact with service users will be a common feature of roles in this job family.At the higher levels, they may be in charge of a department, large operational area or the management of significant contracts and may be ultimately accountable for ensuring compliance with statutory obligations.
Specific accountabilities
? Provide advice in such areas, but not exclusively, as security of tenure, possession proceedings, housing rights following relationship breakdown, welfare and housing benefits, tax credits, debt counselling, housing options, employment and training opportunities, provision of support services or long term accommodation options.
? Take a casework approach to seek out solutions to meet the needs of customers assisting them to access the services they need to support desired outcomes.
? Develop and review solution focussed and person centred action/support plans with both short and long term aims as required to meet the stated needs of the customer.
? Forge and maintain effective working relationships and work collaboratively with internal and external individuals and organisations to provide advice and support to vulnerable adults and young people.
? Make relevant enquiries, assess eligibility for accommodation and make complex decisions in accordance with prevailing legislation and codes of guidance, case law and policy, with particular emphasis on Housing Act 1996 as amended by the Homelessness Act 2002 & 2004, or subsequent legislation.
? Issue robust decision letters in a way that meets the requirement of the prevailing legislation, codes of guidance and case law.
? Identify risk and take appropriate action to mitigate against excessive or avoidable risk, alerting senior managers where appropriate.
? Contribute and participate in the development and maintenance of policies and procedures to provide and promote continuous improvement and a quality service.
Knowledge & Experience
1. An in-depth working knowledge of housing options and Housing legislation in particular, Part VI and VII of the Housing Act 1996 (as amended), Security of Tenure, Welfare and Housing Benefits and Immigration.
2. Experience of providing support, advice and guidance in a complex environment.
Targeted Housing Advisor Targeted Housing Advisor Targeted Housing Advisor Targeted Housing Advisor
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