Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.
Overview
* To support the development and refinement of the banking products for private and commercial clients to drive sustainable business growth – working closely with the product owners, Head of Client Proposition and Product, and in collaboration with the banking Proposition Manager.
* Where applicable, to place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules.
Key Responsibilities
* In partnership with the product owner and key stakeholders support the identification and assessment of opportunities to enhance our products and the delivery of our products to clients.
* Demonstrate curiosity about the performance of the products including identifying outliers, friction or missed opportunities.
* Identify foreseeable client harm and design controls to manage it.
* Stay abreast of relevant changes in the market, including product changes made by direct competitors and the ways client expectations are evolving.
* Manage continuous improvements of product processes and procedures to drive efficiency.
* Design and deliver product initiatives working with relevant teams across the bank and third parties when needed.
* Project manage delivery of initiatives to time and budget, set milestones, identify resource requirements, and coordinate SMEs across the business.
Product Management
* Regular document reviews to ensure product information is accurate and supports client understanding.
* Perform post-launch reviews of all new products to check the objectives set out in the design are being met and client outcomes are being delivered.
* Monitor product performance and keep stakeholders aware.
* Identify opportunities to improve existing products and make recommendations to product owners e.g. new product features.
* Identify pain points in client journeys, operational engagement to deliver improvements.
* Decommission products which are no longer required or are not delivering appropriate client or business outcomes.
Product & Proposition Governance
* Complete annual product and service reviews of all banking and treasury products, identify and make recommendations for improvements.
* Assess whether products & propositions operate in line with the requirements of Consumer Duty and other relevant regulatory frameworks.
* Product technical support, keep abreast of changes & developments in the banking and treasury market.
* Ensure compliance with product policies and procedures and risk frameworks.
Risk
* Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.
Key Interfaces
* Product owners for banking and treasury
* Senior stakeholders, Heads of Department
* Client Proposition and Product Team
* Compliance, Legal & Risk functions
* Marketing, Business Management, Operations and Change Teams
* Private and commercial banking front office teams and advisers
Person Specification
Knowledge/Experience/Skills
* Experience in a related role within the Private Banking / Wealth Management Sector, e.g. product development, product proposition/strategy
* Demonstrable track record of delivering new products
* Understanding of the regulatory environment e.g. Consumer Duty
* Demonstrable track record of managing and co-ordinating project work
* In depth understanding of banking, lending and treasury products
Skills
* Strong at forming partnerships and collaboration with good influencing skills.
* Excellent communication skills, oral and written.
* Client focus.
* Ability to think creatively and commercially to find solutions and implement change.
* Ability to work with MI and data sets to generate actionable insights.
* Clear focus on understanding and controlling risk.
Qualifications
* Business and Commercial Focus
* Influencing others
* Judgment & Problem Solving
* Communication & Confidence
About Us
Life, Work and Benefits
Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.
* Competitive salary, pension & holiday allowance
* BUPA Health cover
* 4x Life Assurance
* Discretionary bonus
* Market leading maternity/paternity and menopause policies
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