Be the key link between customers, sales & operations in a global engineering business
Summary
Join a fast-paced, collaborative Customer Service team where you’ll play a central role in shaping a seamless customer journey. You’ll be the go‑to contact for customers, ensuring enquiries, orders, and issues are handled smoothly and professionally. Every day brings variety, cross‑team collaboration, and the opportunity to make a tangible impact on customer satisfaction.
Responsibilities
* Act as a key point of contact for customers, delivering responsive and high-quality service
* Collaborate closely with Sales Engineers and Account Managers to support customer needs
* Prepare quotations in coordination with sales teams and suppliers
* Manage the full order lifecycle, including processing, invoicing, credits, returns, and claims
* Handle escalations and resolve issues efficiently in line with procedures
* Maintain accurate CRM and ERP data and customer records
* Support procurement activities, including purchase orders and supplier follow-ups
* Assist with warehousing tasks such as picking, packing, and dispatch when required
* Contribute to continuous improvement and operational efficiency initiatives
Requirements
Must-Haves:
* Strong customer service or order management experience in a B2B environment
* Excellent communication and relationship‑building skills
* High attention to detail and strong organisational ability
* Confidence working with CRM/ERP systems and data accuracy
Nice-to-Haves:
* Experience in manufacturing, engineering, or technical product environments
* Exposure to supply chain, logistics, or procurement processes
* Familiarity with e‑commerce or digital ordering platforms
What’s in it for you?
* Opportunity to work in a global, innovative engineering environment
* Supportive, team-oriented culture built on collaboration and curiosity
* Strong focus on development, continuous improvement, and learning
* A role where your work directly improves customer experience and business performance
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