Job Description
ServiceNow Programme Manager
Location: London (Hybrid)
Start: December / January.
Rate: £725 inside IR35.
The Role
We’re looking for a seasoned ServiceNow Programme Manager to lead a major Enterprise Service Management (ESM) transformation. This is a hands-on leadership role where you’ll take full ownership of delivery, governance, and stakeholder engagement across a complex financial services environment.
What You’ll Be Doing
* Drive the end-to-end management of a large-scale enterprise ServiceNow implementation.
* Manage senior stakeholders and influence decision-making across multiple business units.
* Oversee vendor relationships, including contractual obligations and performance management.
* Own financials: budgets, forecasts, and cost control.
* Ensure delivery excellence by closing the loop on every task and milestone.
What You’ll Bring
1. Deep ServiceNow expertise platform, ITSM, HRSD (and ideally additional modules).
2. Hands-on implementation experience you’ve delivered ServiceNow programmes before.
3. Proven programme management track record large-scale, complex environments.
4. Financial s...