Business Support Consultant
Leeds or Glasgow Hybrid (2 days a week in the office)
Salary : 24570.00
Direct Line is evolving. Across every part of our business teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of Direct Line or thinking about joining us you’ll have the chance not only to be recognised for your skills but also to build on them and be empowered to do your very best.
What you’ll be doing :
Reporting directly to the Business Support Team Leader, you’ll provide essential administrative support to our Customer Roadside Network and Patrol Services.
It always feels good helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy but the culture, training and friendly teams are great here.
Key Accountabilities include :
Deliver expert administrative support across Customer Operations Network and Patrol teams.
Manage core processes including onboarding, overtime permits, fines, uniforms and fleet maintenance.
Handle multi‑channel customer contact including payments and arrears management.
Collate, analyse and report MI to support decision‑making and operational performance.
Coordinate with outsourced partners and external teams to ensure smooth service delivery.
Provide administration for meetings, site visits, recruitment and onboarding activities.
Support the rollout of new initiatives, projects and process improvements across services.
Share knowledge and subject‑matter expertise to drive continuous improvement.
Maintain compliance with standards, HR processes and governance requirements.
Take ownership of personal development, keeping skills and product knowledge up to date.
Our hybrid model offers a best of both worlds approach. When you’ll be in the office depends on your role and team but colleagues spend at least 2 days a week in the office.
What you’ll need :
We’re looking for a detail‑oriented proactive individual with strong communication and problem‑solving skills.
You should be confident working with data, managing priorities in a fast‑paced environment and engaging effectively with stakeholders.
A collaborative mindset, risk awareness and flexibility to support operational needs are essential.
Benefits
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle :
9% employer contributed pension
50% off home motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme
Generous holidays
Buy‑as‑you‑earn share scheme
Employee discounts and cashback
Plus many more
We want everyone to get the most out of their time at Direct Line. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.
We know you’re more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.
Required Experience :
Contract
Key Skills
Anti Money Laundering, Design, Admin Support, Accountancy, Data Structures, Activex
Employment Type :
Full‑Time
Experience :
years
Vacancy :
1
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