Job Details
* Contract: 6 month FTC – 37.5 Hours per Week
* Salary: Circa £24,700
* Location: DPD Guildford - Prime 24, Lyon Way GU16 7EX
* Days of Work: Monday to Friday, with occasional Saturdays (1 out of 4 Saturdays)
* Hours of Work: 08:30 - 17:00
Job Description
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team. In this role you will help both internal and external customers in relation to the collection or delivery of their parcel, working closely with Drivers, Shift Managers and Operations Managers to identify issues, proactively problem‑solve and take accountability for resolving these issues.
Key responsibilities include:
* Answering delivery status queries and supplying Proof of Delivery (POD)
* Conducting investigations for missing parcels and resolving delivery disputes
* Promoting company products and services to new and existing customers
Qualifications
* Proven experience in a fast‑paced customer service environment
* Strong communication skills with a confident telephone manner and the ability to build rapport with customers
* Polite and professional at all times, with a willingness to go the ‘extra mile’ to exceed customer expectations
* Excellent administration skills and proficiency with Microsoft Office
* High levels of self‑motivation and initiative, with effective problem‑solving ability
* Demonstrated alignment with DPD DNA values: Passion, Respect, Honesty, Flexibility, Hard Work and Accountability
Benefits
* Holiday trading
* Enhanced maternity and paternity package
* Free life assurance of 4× salary upon joining the pension scheme
* Free onsite car parking for all employees
* Health Kiosks visiting every location
* Discounted shopping from 100s of retailers, including up to 5% off supermarket shopping
* Milestone Days off to celebrate with your family and friends
* Free eye tests and glasses support for employees who regularly use a screen
Equal Opportunities
DPD is a Valuable 500 company and a Disability Confident Employer.
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