Description
As the Service Delivery Manager for our partner customer Manchester Airport Group (MAG) you will work in close collaboration with the Service Program Account Manager MAG. Regularly interacting with cross‑functional business areas and liaising with internal and external stakeholders. This role is pivotal in driving service excellence for MAG and it is essential you are a champion of our corporate values, advocate of change and our continuous improvement ethos.
You will have proven experience of delivering results, developing high performing, agile teams and strong background in large volume, 24/7 technical and/or complex service operations. The role will be pivotal in ensuring delivery is aligned with our contractual obligations, regulatory industry standards and compliant with all legislation.
You must be willing to hit the ground running, enjoy working in challenging environments, be flexible, proactive, adaptable, solutions focussed and a major team player. Having a true passion for investing in performance and development of our people and be committed to our customers mission always being our mission.
ESSENTIAL DUTIES AND RESPONSIBILITES:
Technical
* Operational Delivery & Service Performance: responsible for customer asset maintenance, repair, software upgrades across Manchester Airport Group(MAG) sites.
* Inventory Management: ensure compliance with company inventory management and contractual obligations for critical on-site stock
* Operational & IT Incident Management; service recovery of assets and support to major IT incidents.
* Systems Utilisation, Data analysis and reporting.
* Resource & Maintenance Scheduling, gap analysis and impacts.
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