Blue Arrow Derby is proud to be working in partnership with a manufacturing company and they are looking to recruit a Customer Service Advisor to join their team on a full-time permanent basis. Start Date: 2nd June 2025 Hours: Mon - Sun - 39.5 hours per week - on a rota basis * 8:00am - 6:00pm (Monday to Friday) * 8am - 3pm (Saturdays) * 8am -12pm (Sundays) What duties would you be doing within the Customer Service Advisor role? * You will be dealing with customers who contact the client via telephone, email, or live chat. * Using your customer service skills, you will provide an effortless customer journey and experience * You will gain an understanding of each customer's situation, spotting potential opportunities to deliver excellent customer service. * Ensure all telephone calls are answered within our service level agreement, booking utilising the Salesforce platform. * Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels. * Work closely with customers to keep them informed * Ensure compliance with all regulations. What will you bring to the Customer Service Advisor role? * At least 1-2 year's previous customer service experience is essential. * Solid recent work history within customer service * At least 1 year's previous customer service in a call centre is desirable. * Excellent telephone manner * Strong communication skills * Demonstrate t...