Administrative To agree appointment dates and times with patients over the telephone and send out appointment letters promptly. To respond in a friendly and timely manner to all requests for outpatient appointments from patients presenting in person or on the telephone, and other wards / departments as necessary To deal with patients who DNA according to the Departments DNA policy. To arrange supplies ordering and replacement of stock, liaising with the clinical staff. To report any problems with appointments, waiting times, or other issues pertaining to the smooth running of the Department to the Service Co-ordinator.
Responsible for the organisation and maintenance of filing systems within the department; inputting information/patient activity onto any computerised systems and ensuring accurate retrieval and distribution of information. To carry out administrative duties including accurate filing of notes and records, distribution of reports, collating and distributing post for the department, dealing with general correspondence, faxing, photocopying and scanning as required. Report weekly waits and any other relevant information as required by the Service Co-ordinator. To work as a member of the service clerical team.
Whilst the post holder will be based in an agreed area they may be expected to help cover work (eg reception) within other areas of the service. Personal Development Participate in an annual individual performance review, including taking responsibility for maintaining a record of your own personal / professional development. Taking responsibility for own development, learning and demonstrating skills and activities to others who are undertaking similar work. Attend mandatory training sessions and any other sessions required by the role.
General To deal with patient and staff enquiries clearly, by phone and in person, promptly, efficiently and politely, resolving local issues and relaying messages where necessary. Ensure service users are aware of the Services secure way of handling their personal information via available up to date documentation. To carry out administrative duties including accurate filing of notes and records, distribution of reports, collating and distributing post for the Department, dealing with general correspondence, faxing and photocopying, as required. To assist in the induction and training of new and temporary staff.
The post holder has a general duty of care for their own health, safety and well being and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post. To observe the rules, policies, procedures and standards of Beacon Medical Services Group together with all relevant statutory and professional obligations. To observe and maintain strict confidentiality of personal information relating to patients and staff. To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
[This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder]