(08:00 hrs - 14:00 or 14:00 hrs - 20:00 hrs Monday to Friday rotational shift pattern)
We are looking for a highly motivated Receptionist to join our administrative team.
Candidates should have excellent literacy and communication skills and be able to work on own initiative as well as under supervision. You should be self motivated, enthusiastic, energetic and be accepting of changes in the work place. Knowledge of Microsoft applications and previous clerical and data input experience is essential.
The successful applicant will be expected to undertake a range of duties and should be well organised and able to communicate effectively with a wide range of staff groups and sensitive to the needs of patients. They must be a team player who is energetic, enthusiastic, acceptable of change and able to work well under pressure in a busy environment as well as being able to work using their own initiative.
Computer literacy and experience in using Excel and other Microsoft Office packages is an essential requirement of this post as is the ability to work accurately whilst maintaining a calm and professional attitude. Training on in-house systems will be provided.
Main duties of the job
To participate in all queries from patients, visitors, and medical staff as a first line of contact in a clinical environment.
- To participate in all aspects of the administration service within Radiology.
- To work in offices or receptions in Radiology departments 'A', 'B' and 'C'.
- To ensure the care and comfort of patients and carers whilst in the Department whilst manning reception desks.
- To maintain and upload information onto supporting databases linked to patient pathways, recording investigations and relevant radiological information.
- To make appointments for patients using the Radiology Information System and sending out appointment letters and appropriate documentation.
- To prepare all Consultant and Practitioner lists for Screening, Ultrasound, CT and Nuclear Medicine for both in-patient and out-patient sessions.
- To deal with telephone enquiries from patients, GPs, Consultants and other staff disciplines.
- Provide clerical support to the Radiology Nurses.
- Provide clerical support to the Radiology Secretaries.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
* Between 27-33 days of annual leave plus bank holidays
* Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
* Cycle to work scheme
* Salary finance - for loans, savings, budget planning and tips on managing debt
* Stockport Credit Union- for local financial advice
Job responsibilities
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salaryIn addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Person Specification
Education and Qualifications
* A high standard of general education
* NVQ / Equivalent in Administration
Skills & Abilities
* oExcellent keyboard skills and computer literacy with a working knowledge of Microsoft Excel, Word and Outlook applications.
* oAbility to interpret documented information and take necessary action
* oExcellent verbal and written communication skills.
* oAbility to communicate effectively with all staff groups face-to-face, via telephone and e-mail.
Experience
* oExperience of inputting data in an efficient and accurate manner
* oEvidence of clerical / administrative experience
* oWorking face to face with the general public
* oExperience of a wide range of office duties
* oPrevious experience as a receptionist
* oWorking within a healthcare setting
* oKnowledge of NHS systems
Work Related Circumstances
* Flexible Approach to Work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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