Location: Blackburn, Lancashire
Salary: £40,000 - £42,000
Contract: Full-time
“Lead the team that turns conversations into customer”.
Join us in shaping the future of customer acquisition, sales strategy, and growth leadership. At Careium, we’re on a mission to empower independence and improve lives through innovative solutions. As our Customer Acquisition Manager, you’ll play a pivotal role in connecting customers with services that matter — and lead a team committed to conversion excellence, customer experience, and sales performance.
Why You’ll Love Working Here
1. Purpose with Impact: Every conversion helps someone live more independently and safely.
2. Career Growth: Opportunities for leadership development, coaching, and progression.
3. Inclusive Culture: Work in a supportive environment where your ideas make a real difference.
4. Competitive Rewards: Attractive salary, performance incentives, and premiums for unsociable hours.
Key Responsibilities
5. Sales Leadership: Deliver a private-pay acquisition strategy aligned with business growth targets.
6. Team Management: Coach and inspire a high-performing sales and telesales team.
7. Conversion Optimization: Manage the full acquisition funnel, enquiry, qualification, conversion, onboarding across digital marketing channels, partnerships, and inbound enquiries.
8. Cross-Functional Collaboration: Work closely with Marketing, Customer Services, and Field Operations to optimise the customer journey.
9. Data-Driven Decisions: Track KPIs, build dashboards, and use analytics to improve performance.
10. Compliance: Ensure processes meet consumer law, GDPR, and industry standards.
What We’re Looking For
Essential:
11. Experience in sales, tele sales, or customer acquisition within a target-driven environment.
12. Strong closing skills with a consultative sales approach.
13. Excellent communication and influencing skills, able to build trust quickly.
14. Empathy and professionalism when supporting vulnerable or elderly customers.
15. High attention to detail when handling personal and financial data.
16. Flexibility to work evenings and weekends on a rota basis.
Desirable:
17. Experience in healthcare, care services, or subscription-based business models.
18. Knowledge of Direct Debit processes.
19. Familiarity with CRM systems and contact centre operations.
What we offer:
20. Competitive Salary & Benefits: Attractive salary package with generous benefits.
21. Career Development: Clear pathways for professional growth and development.
22. Annual Leave: Increasing entitlement with length of service.
23. Enhanced Sick Pay: Supportive sick pay policies based on tenure.
24. Parental Leave: Generous maternity and paternity leave.
25. Healthcare Plan: Access to a cash health plan with discounts on dental, optical, and other services.
26. Life Assurance: Life insurance coverage at three times your annual salary.
27. Pension Scheme: Employer contributions up to 6%.
"If you’re passionate about making a difference and have the expertise to help us achieve our goals, we’d love to hear from you. Apply now and become an Everyday Hero at Careium UK!"
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