Location: Birmingham with National travel Salary: Competitive Working Hours:0800 to 1700 Monday to Friday Benefits: Car Allowance, 25 days holidays Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more. About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Job Purpose: The post holder will implement best practise for the BBC account whilst provide effective and inspiring leadership, championing the values of collaboration and continuous improvement to internal and external stakeholders reflecting EUK company values. You will be responsible for maintaining the standards and effective delivery of workplace and events services delivered via our on-site teams. A core part of the role will be ensuring that continuous improvement is embedded in all services delivered, with a focus on a high-quality product, service delivery that is aligned with industry best practice and EMCOR UK soft service strategies. Role does not include any line management. Duties: Lead the implementation of the EUK Services standard and create site logbooks and advising on service optimisation, across BBC Sites. Manage a collaborative network across the BBC account to ensure best practice and innovation is easily communicated and implemented. Carry out quality assurance reviews and measure and monitor the outputs from all reviews done Fulfil management information data as per contractual requirements, analyse data for trends and opportunities for improvement. Work with the account Supply Chain Manager on specifying, selection, performance of partners and managing spend. Undertake any reasonable request as specified by the line manager. Be a member of the EUK company SS network, advising, and guiding service provision and developing members of the network in their career progression. Bring innovation ideas, propose business change and when approved implement and manage change in a controlled manner, tracking improvements. Become a ‘change champion’ for the BBC account and create a culture of continuous improvement. Responsibilities: Indirect reports to site events management and workplace leads Person Specification Experience in in the Facilities Management industry managing soft services Influencer and innovator who has experience implementing change programmes Self- starter with high standards of self-achievement Excellent communication and interpersonal skills and stakeholder management Change agent, challenger and emotionally intelligent team leader and player Good IT skills including Excel and Microsoft business packages to an advanced level Other factors: Requirement for UK wide travel due to geographic spread of sites At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work. Benefits Industry leading maternity & paternity policies Refer a friend scheme – worth £500 per referral GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining Extensive learning & development opportunities, including opportunities for progression Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover Bike To Work Scheme Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing Dental scheme Access to health assessments Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries LI-SN1