Contact information
Please contact Rosemary Wright if you have any enquiries about the role.
Email: r.wright22@nhs.net
Call: 01924 543127
About the role
The Patient Access Team Leader will manage and co-ordinate a small specialty specific booking team to ensure the provision of efficient, effective and quality services within a defined specialty and across other services along the patient’s pathway. The post holder will be specifically responsible for ensuring patients receive timely access to outpatient departments and inpatient / day case treatments.
The post holder will be required to manage data quality across service areas, ensuring accurate 18 week activities are routinely captured on information systems to include PAS/SystemOne real time and where data is found to be incorrect to ensure it is amended appropriately, identifying / addressing / resolving / correcting any process issues identified which may extend beyond their own service areas.
The post holder will facilitate the collection of data for audit purposes.
The post holder will be responsible for routinely validating 18 week information in order to identify process or system issues ensuring that solutions are implemented across services.
Main duties
* Maintain a professional appearance in line with the Trust dress code
* Uphold the Trust’s values and behaviours and behave in a manner fitting with the responsible position of the post holder, maintaining the public confidence
* Maintain professional and courteous working relationships with staff and respect the equality and diversity of each and every person he/she comes into contact with in the course of his/her business
* Uphold the privacy and dignity of the patient and respect the equality of patients at all time
* The post holder’s attention is drawn to the confidentiality agreement at the foot of this job description
Key requirements
* Co-ordinate the work of a defined booking team. Managing staff work load as per service requirement and escalating where necessary.
* Resolve issues/concerns with individual members of staff, which may be of a highly delicate, complex and personal nature and require expertise and understanding to handle, liaising with the HR team when necessary.
* To provide Trust Team briefings to staff to keep them informed of departmental and Trust news
Please see job description for full requirements
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance:
We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Our benefits
* Access to the NHS pension plan
* Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
* Exceptional employee health and wellbeing services
* Extensive benefits and support, including:
* Onsite nurseries and childcare salary sacrifice scheme
* Cycle to work scheme
* Home electronics scheme
* Car lease salary sacrifice scheme
* Working carers support and advice, carers network and carers passport
* Flexible working options and family and carer-friendly policies
* Established staff networks, including LGBTQ+ and Race Equality
* Career progression, training and support
Skilled worker sponsorship
You can find out more about skilled worker and health and care visas on our careers site .