We are on the
lookout for a Spa Assistant to join our bunch.
Who are We:
Located in Newbury, Berkshire, just off junction 13 on the M4
and 55 minutes away from London by train, The Vineyard is a 5 red star hotel.
Its name originates from the owner’s vineyard in California. With 49 luxurious
bedrooms and suites, 4 meeting rooms and one of the most relaxing spas in the
country.
As an employer, The Vineyard Group offers support, training and
development opportunities to help your career flourish. The Vineyard is a 5*
Hotel, Restaurant and Spa, we work to support, understand and respect each
other and our guests whilst providing an excellent standard in everything we
do.
The Spa Assistant Role
We are currently recruiting for a Spa Assistant to join our
Spa team on a full-time basis, working 40 hours per week over 5 days. We are
looking for a dedicated Spa Receptionist who possesses great experience in
customer service, a team player to join our small welcoming and hardworking Spa
team.
In order to be successful in this role as a Spa Assistant,
you will need to have great experience in customer facing roles, preferably
within a 4/5* Hotel environment, you will need to be a competent swimmer and be
over 18 years old.
The successful candidate will be responsible for:
·
Be able to book Spa Treatments and
Spa Days
·
To have good knowledge of all
treatments, services available within the Hotel and Spa, and any promotions
that may be on offer at the time.
·
To ensure a warm friendly welcome to
all clientele at all times with professional attitude, punctuality, smart
appearance and giving the clientele the best service, and make the client feel
looked after.
·
Assisting with serving foods and
drinks for spa days or residents.
·
Complete daily opening, operating and
closing shift.
·
Taking payments and cashing up at the
end of shift.
·
To have full retail knowledge of
products and prices charged.
·
Good verbal and written communication
skills.
·
Be responsible for maintaining the
cleanliness of the entire Spa in particular the changing rooms, toilets,
showers and relax areas. These should be kept in a neat, tidy and sanitary
manner in accordance with the Assistant Spa Manager and Health and Safety
Standards.
·
Transport, set up and maintain all
linen supplies to spa area.
·
To tour guests and spa days around
the Spa and advise guests on the use of the facilities for their own safety.
·
To participate in training and
personal development programmes within the Hotel and Spa as required.
·
To receive training to ensure that
all-relevant legislation pertaining to the Health and Safety at work Law and
Health and Hygiene standards are implemented and monitored within the Spa.
What’s in it for you?
·
Early Pay– instant access to your wages.
·
Perk Platform – discounts on the high street from cinema tickets to home
improvements and so much more!
·
Service charge (a BIG one)
·
Well-being - Employee Assistance Programme, including a 24hr helpline
and up to 6 counselling sessions.
·
HUGE discounts at our 3 hotels.
·
GREAT discounts at hotels in the UK and around the world in the Classis
British, Pride of Britain and Relais & Chateaux collections.
·
Discounted gym membership at our Health Club & Spa
·
50% off Spa treatments and Products (or free treatments if you don’t
mind being trained on!)
·
Excellent discounts on wine (we have a lot of wine!)
·
Team recognition, celebrating the Best of the Bunch - the top prize is a
trip to our winery in California.
·
Long Service Awards
·
Holiday allowance starting at 28 days rising to 33
·
Recommend a Friend Scheme
·
Team Events and activities – V Fest, Christmas Parties, departmental
outings and pop up treats throughout the year!
·
Free Car parking
·
Cycle to work scheme
·
A Home – live in accommodation
·
Training and Development
Worried you don’t have the
experience? Fear not – if you are
outgoing, friendly and enthusiastic then we have the skills to teach you. All you need is a grape personality!
So if you love the
sound of being a Spa Assistant with us and you want to join our bunch, don’t
hang about, get in touch, we would love to hear from you.