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Hotel Receptionist
The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU
About us
Part of London + Regional Hotels, The Lensbury is located on the banks of the River Thames at Teddington. It features an exclusive leisure club, a 155-bedroom hotel, meeting and events space, restaurant and bar, Spa, and 25 acres of gardens and grounds.
The Role
As a Hotel Receptionist, you will be responsible for ensuring a memorable guest experience by delivering an exceptional first impression and departure experience. You will handle guest queries during their stay and maximize revenue through cross-selling Food & Beverage and Spa offerings.
Key Responsibilities
* Provide all members and guests of The Lensbury with a warm and efficient welcome.
* Deal efficiently with enquiries from members and guests in person and on the telephone.
* Make reservations using the computerised advance reservations system.
* Process all financial procedures accurately and securely.
* Adhere to all department standards of performance.
What are we looking for?
* Previous hotel reception experience.
* Effective and competent communication with guests, members, and staff.
* Excellent customer service skills and telephone manner.
* Accurate typing skills and knowledge of Word.
* Knowledge of reservations software (preferably Opera) is an advantage.
Benefits
* Free meals whilst on duty.
* Free parking.
* Refer a Friend incentive.
* Eligibility to participate in Elite Performers, our Recognition & Reward scheme.
Additional Information
* Job Ref: TLH1238
* Branch: The Lensbury
* Location: Teddington
* Salary/Benefits: £12.21 per hour
* Contract type: Casual
* Hours: Part-Time
* Date posted: 23/05/2025
* Closing date: 06/07/2025
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