Job Description
Senior Manager, ServiceNow Platform Engineering (New Bailey, Manchester, United Kingdom)Hybrid 3 days a week together out of our Manchester, Leeds, Birmingham, Bristol, Belfast, or London offices (flexible 2 days remote wherever). Why This Job MattersThe ServiceNow Platform is a pivotal and strategic digital asset that underpins the entire BT ecosystem, from customer interactions to colleague support, and from Networks to HR. It is at the core of our digital transformation efforts across multiple areas within BT, enhancing how we deliver services and support to both our customers and colleagues.In this role, you will lead and be accountable for all aspects of the pan-BT Centre of Excellence (CoE) for ServiceNow within BT Digital. The CoE is the custodian of BT’s strategic ServiceNow Platform, providing support and guidance to multiple federated squads that deliver tailored solutions for specific business areas.
This position is crucial in driving innovation and ensuring the seamless integration and operation of the ServiceNow Platform across the organisation.What You’ll Be Doing – Your AccountabilitiesLead the ServiceNow Platform CoE Team: You will be responsible for recruiting, retaining, and developing a high-performing team across engineering, SRE, QA, delivery, data quality, and solution architecture. This includes managing approximately 25 full-tim...