About Hussle: Hussle (now part of EGYM Wellpass) is the UK's leading fitness marketplace. We provide hundreds of companies with fitness-as-a-benefit at thousands of fitness venues across the country through one simple pass. We collaborate with companies such as AXA Health, Bupa, The AA, O2 and many more to support people on their fitness journey by providing flexible access to some of the best fitness brands in the UK. In doing so, Hussle creates a thriving ecosystem for both gym goers, gym owners, and companies that promote health and wellbeing. The role: This role will support the ongoing growth of Hussle within the UK employee benefit space. You will ensure that our corporate clients are onboarded efficiently and that they have all the tools required to promote the benefit to their employees successfully. You will develop close relationships with them and proactively ensure that the benefit is being utilised by their team. We want to enable all employees of our corporate clients to use our growing network of gyms, pools and spas across the UK in order to live a healthier and more balanced life. Our customers therefore benefit from motivated and happier employees and at the same time increase their attractiveness as employers. What it involves: Onboard clients quickly and efficiently Working collaboratively to develop a tailored communication plan to ensure a successful rollout to the company Help create and provide activation resources so that clients can regularly promote the benefit - this can be digital or physical assets or training through webinars or onsite with the client Be able to effectively demonstrate the added value of Hussle to clients and their employees Analyse activation rates and ensure that they are meeting the relevant KPIs and consequently develop a remedial plan based on this Provide ongoing support and conduct regular business reviews Retain clients Identify upsell opportunities and execute these Identify challenges faced by our customers and develop individual solutions Gather feedback from customers which can help us improve the sales cycle, onboarding process or activation activities Objection handle and where appropriate negotiate on contract terms Gather testimonials and create case studies Conduct NPS assessments to understand the happiness of our clients Who you are: You have at least 3 years experience in a customer success, account management or sales role You are highly organised and meticulous in attention to detail You have exceptional written and verbal communication skills You are confident at handling objections and negotiating a good outcome for all parties You have the ability to multi-task and work in a fast-paced environment You are a problem solver, adaptable and resilient You have basic to intermediate knowledge of MS office applications e.g. Excel, Powerpoint. You have used Salesforce in the past (nice to have but not essential) Experience of the health and fitness industry on a professional or personal level (nice-to-have) What we can offer you: Annual salary between 350,000 and £50,000 dependent upon experience. Free access to the fitness services listed on Hussle A hybrid role with 2-3 days per week in Central London