My client based on the outskirts of Stevenage is looking for a Technical and Production Technician to join their team on a temporary to Permanent basis. This role is a great opportunity for someone looking to join a establish business and working in a new state of the art building. Immediate starts are available Job Purpose: • Provide both technical and product information to customers, (UK and overseas) resolving enquiries and problems to achieve complete customer satisfaction via phone and email • Undertake technical maintenance and assist with repairs as required • General production of including making of sub-assemblies, looms and harnesses preparation, wiring, testing and packing • Ensure that the highest company quality standards are maintained • Monitor component stock levels within the department and liaise with the supervisors to ensure sufficient component stock levels are maintained Attitudes and Disposition: • Work flexibly and efficiently as part of a team and liaise closely with other team members to maintain absolute confidentiality in all related matters and to prevent disclosure of information • Always maintain a calm, positive and professional approach when dealing with staff and clients • Maintain a tidy and organized environment conducive to efficient working practices • French language would be an advantage Core Responsibilities and Duties: Technical • Provide a high standard of technical advice and guidance to customer issues in a timely manner via email and telephone, a good knowledge of single, three phase and electrical installations will be required • Oversee technical maintenance and assist with repair operations to ensure that service delivery is not compromised • Undertake investigations and provide reports in relation to customer issues and feedback • Review technical information, manuals and processes, updating and improving where relevant • Liaise with Customer Services, Sales and Production as required for customer queries taking ownership to ensure they are resolved to the company and customer satisfaction • Contribute positively to customer satisfaction and provide additional support in managing customer complaints • Take initiative and efforts to develop constructive and effective solutions to any issues Production • Assist in development of new products • Organize samples, jigs and components • Carry out repairs of the products • Pressure testing • Electrical testing • Maintain tooling to keep in good working condition and report any potential issues with tooling to a supervisor • Adhere to all safety guidelines dictating the production and handling of materials in the factory and report safety concerns to a supervisor If interested please APPLY today and if your application is successful then a member of our team will make contact to discuss your application further. If you don't hear from us within 7 working days then your application will of been unsuccessful. Skills Required Technical Maintenance Electrical Installation Production Keywords Technical Maintenance Electrical Installation Production