Job Introduction
Job description:
We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.
We are looking for a full time Auction Assistant to join our busy Donington Park team.
Responsibilities include:
* Provide exceptional service to all our customers and clients.
* Be responsible for the end to end buyer registration process.
* Be responsible for customer enquiries.
* Carry out administrative tasks with a high level of accuracy.
Duties include:
* Serve at the counter.
* Answer the phone.
* Field all enquiries from customers & vendors.
* Prepare documentation to support Sale Day activities including creation of catalogues.
* Prepare the rostrum for Sale Day.
* Produce the Sales Catalogue.
* Reconcile the payment drawer daily.
* Manage provisional bids as required.
* Process payments from buyers.
* Complete the 2 way process post sale.
* Manage DVLA & legal requests for information.
* Oversee that all invoices are prepared & sent to buyers, including delivery, with support from Accounts Assistant.
* Liaise with Accounts Assistant to ensure debt is controlled.
Skills/Experience:
* Ability to work in a complex, fast paced operations function.
* Strong interpersonal and communication skills.
* Experience of producing high quality information to deadlines.
* Proven experience of delivering exceptional service to customers both personally and through a team.
* Organisational and prioritisation skills.
* Intermediate computer & Microsoft Office knowledge.